Return/cancellation policy
Service cancellation policy
The amount paid by accessing the payment link represents the reservation of the time slot required for the appointment. This represents a fraction of the final amount to be paid after rendering the services in the salon.
In case of no-show, after payment, the company reserves the right to keep the amount related to the advance. This represents the value of the interval blocked in the salon.
In the case of presentation, at the end, after rendering the services, only the difference in the amount resulting from the reduction of the advance from the total amount will be paid.
Refunds are processed upon cancellation of the reservation via telephone, with a minimum of 24 hours before the scheduled appointment time. The paid deposit is converted into points, which can be used exclusively for future appointments.
Product return policy
1. Statutory cancellation terms and rights
1.1. The terms of exercising the legal right of cancellation
According to article 9 (1) of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, the Buyer has a period of 14 (fourteen) calendar days from the date on which the Buyer or a third party other than the carrier, indicated by the Buyer, enters into physical possession of products, in order to exercise their legal right of cancellation without being obliged to motivate their decision.
1.2. Methods of exercising the legal right of cancellation
The buyer or, as the case may be, the recipient of the Order, with a view to exercise his right of cancellation, must expressly inform Tribute Salon at the following contact details: telephone: 0749.155.595 or e-mail: e-commerce@tributesalon.ro, regarding the decision to withdraw from this contract. The Buyer can fill in and send electronically the standard withdrawal form provided on the website www.tributesalon.ro. In order to comply with the cancellation deadline, it is sufficient for the Buyer to send the communication regarding the exercise of the right of withdrawal before the expiration of the cancellation period.
1.3. Products exempted from exercising the legal right of cancellation
According to article 16 of the Emergency Ordinance no. 34/2014 regarding the rights of consumers within the contracts concluded with professionals, the right of withdrawal/cancellation cannot be exercised for the Calendar Orders that imply:
– the supply of goods that have been unsealed after delivery, which can no longer be returned for reasons of hygiene or health protection;
– the supply of goods made according to the Consumer’s specifications or personalized requirements.
Therefore, the Buyer acknowledges that he will not be able to exercise his legal right of cancellation of the products unsealed by him, whose new re-sale by Tribute Salon could present risks due to reasons of hygiene or health protection for consumers. (for example: care products, makeup, etc.).
1.4. Consequences of exercising the legal right of cancellation
If the situation where the products may be subject to the legal right of cancellation arises, the Buyer who exercises this right under the terms and conditions provided by this article and concerning the terms and methods of returning the products, may obtain a refund of the returned products and shipping costs related to the Order. The buyer or the recipient of the Order who exercises his legal right of withdrawal under the conditions provided by this article regarding the terms and methods of returning the Products, will be reimbursed all amounts paid to Tribute Salon as payment for the order in respect to which the right has been exercised, except for delivery costs, without undue delay, and in any case not later than 14 (fourteen) calendar days from the date on which Tribute Salon is duly notified of the decision to withdraw from this Agreement. According to art. 13 (2) of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, the Consumer understands and expressly consents to the reimbursement of amounts to be made exclusively by bank transfer, meaning that he undertakes to provide Tribute Salon the data of a bank account for the amounts’ transfer. In any case, the Consumer will not be charged commissions as a result of such a refund. Tribute Salon has the right to postpone the refund until the date on which it receives the products back. The returned products will be sent by the Buyer to Tribute Salon, working point Str. Londra, nr. 36, Sector 1, Bucuresti. The Buyer is only responsible for diminishing the value of the products resulting from handling, other than those necessary to determine the nature, qualities and functionality of the products.
1.5. Costs
According to article 14 (2) of the Emergency Ordinance no. 34/2014 regarding the consumers’ rights within the contracts concluded with the professionals, the costs for returning the products will be supported by the Buyer. As an exception, in cases of discrepancy between the delivered products and the Order, the return costs will be borne by Tribute Salon.
2. The right and the contractual term of the cancellation
Regardful of ensuring the Buyers’ satisfaction and of the Orders’ recipients, Tribute Salon accepts the return of the products ordered on the Tribute Site by mail, beyond the legal term mentioned in article 6.1.1. above, under the conditions set out below (hereinafter referred to as the “contractual right of cancellation”).
2.1. The terms of exercising the contractual right of cancellation
For the return of the products, the Buyer or the recipient of the Order has at his disposal 14 (fourteen) calendar days from the date on which the Buyer or a third party, other than the carrier, indicated by the Buyer, has received the products.
2.2. Methods of exercising the contractual right of cancellation
The methods of exercising the contractual right of cancellation are described in article 6.3 of the Terms and Conditions of Sale.
2.3. Products exempted from exercising the contractual right of cancellation
The contractual right of cancellation may not be exercised for orders relating to:
– the supply of goods that have been unsealed after delivery, that cannot be resold, that can no longer be returned for reasons of hygiene or health protection (for example: care products, makeup, etc.).
– the supply of goods made according to the consumer’s specifications or personalized requirements.
Therefore, the Buyer acknowledges that he will not be able to avail himself of his contractual right of cancellation regarding the products unsealed by him.
At the same time, the Buyer acknowledges that he will not be able to avail himself of his contractual right of cancellation on the customized products at his request, using the “Engraving Workshop” service.
2.4. Consequences of exercising the contractual right of cancellation
In the event that the Products may be subject to the contractual right of cancellation, the Buyer or the recipient of the Order who exercises his contractual right of cancellation under the conditions provided by this article regarding the terms and methods of returning the Products, will be reimbursed all amounts paid to Tribute Salon as payment for the order in respect of which the right of withdrawal has been exercised, including delivery costs. Pursuant to art. 13 (2) of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, the Consumer understands and expressly consents to the reimbursement of amounts to be made exclusively by bank transfer, meaning that he undertakes to provide to Tribute Salon the data of a bank account for the transfer of amounts. In any case, the Consumer will not be charged commissions as a result of such a refund. Tribute Salon has the right to postpone the refund until the date they receive the products back. The returned products will be shipped by the Buyer to TRIBUTE SALON at the working point Tribute Salon, Str. Londra, nr. 36, Sector 1, Bucuresti.
2.5. Costs
According to article 14 (2) of the Emergency Ordinance no. 34/2014 regarding the consumers’ rights within the contracts concluded with the professionals, the expenses for returning the products will be supported by the Buyer. As an exception, in cases of discrepancy between the delivered products and the Order, the return costs will be borne by Tribute Salon.
3. Methods of exercising the legal right of cancellation and contractual right of cancellation
The buyer or, as the case may be, the recipient of the Order, with a view to exercise his right of cancellation, must expressly inform Tribute Salon by mail or e-mail at the following contact details: ALEX’S BEAUTY SALON S.R.L., Str. Londra, nr. 36, Sector 1, Bucuresti, telephone: 0749.155.595 or e-mail: e-commerce@tributesalon.ro, regarding the decision to withdraw from this contract, using the standard form provided or any other unequivocal statement. The Buyer can fill in and send electronically the standard withdrawal form provided on the website www.tributesalon.ro. However, if the Buyer uses this option, Tribute Salon will send him without delay by e-mail, the confirmation of receipt of the cancellation request. In order to comply with the withdrawal deadline, it is sufficient for the Buyer to send the communication regarding the exercise of the right of cancellation before the expiration of the withdrawal period.
3.1. General clauses applicable to the return of products
It is mandatory that the products be returned to Tribute Salon in a condition that allows them to be put back on sale (products in perfect condition, accessories, etc.) at the latest, as the case may be, within 14 (fourteen) calendar days from the date on which the Buyer or a third party, other than the carrier, indicated by the Buyer, enters into physical possession of the products.
Returns of products sent after the expiration of this term are not accepted.
In addition, the products will be accompanied by the Order number, mentioned either on the Return Receipt, sent together with the delivered products, signed by the Buyer or the recipient of the Order, or on any other document. The Buyer and the recipient of the Order, if he differs from the Buyer, are informed that the use of the Return Receipt facilitates the processing of the return by the Tribute Salon. The Buyer or the recipient of the Order, if he differs from the Buyer, is therefore asked to use the Return Receipt.
If the Buyer has benefited from a special offer on the Site, which allowed him, under certain conditions, to purchase one or more products offered in exchange for his Order or to benefit at no additional cost from various promotional samples, it will be considered that by the exercise of his right of cancellation the latter is no longer eligible to benefit from that offer or from those samples. The Buyer will have to return the product(s) he/she wishes to return only together with the received samples, respectively the product(s) purchased on offer in exchange for the Order of the returned product/products’ cancellation.
3.2. Returning the package by carrier/courier
In addition to the conditions provided in Article 6.3.1 of the Terms and Conditions of Sale, the Buyer or the recipient of the Order, who wishes to exercise his right of withdrawal, legally or contractually, returning the product by courier/parcel, must follow the instructions below:
– sending the package with acknowledgment of receipt to the following address: Str. Londra, nr. 36, Sector 1, Bucuresti, recipient of Tribute Salon.
Tribute Salon does not accept improperly addressed packages.
When the Buyer/recipient of the Order does not prove that he has actually delivered the product to a carrier according to the above, all risks related to the return of the product are the responsibility of the Buyer or the recipient of the Order.
